Delivery and Returns

DELIVERY

  • Standard Delivery £3.95 (Royal Mail 1st Class Signed For)
  • Free shipping on orders over £60.00
  • Ready-to-wear items dispatched within 3-5 working days
  • Bespoke items dispatched within 10-15 working days

 

RETURNS

Due to the delicate nature of our bespoke, handmade pieces, we can only accept returns within 7 days of your package arriving with you.

Please choose your items carefully as to reduce the chance of needing to return them.

We do not accept the return of earrings due to health and hygeine in accordance with Consumer Contracts Regulations.

Should you open your package and find that something is damaged please email us at shopelizaloves@gmail.com within 48 hours with a description and photos of the damage. If the damage caused is not due to shipping and handling, we will replace and repair as necessary. Any damages reported after 48 hours are the responsibility of the buyer.

We recommend that you email us ahead of placing your order if you have any uncertainties.